Danske Bank: Implemented e-Ordering with Microsoft Dynamics and IBM, reducing order processing time by 65%.
Overview
Danske Bank is a Nordic universal bank, headquartered in Copenhagen, offering a full range of banking services. The Danske Bank integrated account was worth $200M yearly revenue. This entire revenue was classified as e-revenue for IBM and needed an online commerce strategy shift to all digital e-Ordering abilities.
Business Objective
- To implement e-Ordering ability for Danske Bank through a seamless integration between e-Procurement system Microsoft Dynamics Axapta and IBM fulfillment systems
- Enable 35K annual POs to be processed digitally with Purchase Order, Purchase Order Response, Dispatch Note, Planned Delivery & Actual Delivery
- Sunset the existing Mainframe application and successfully migrate all legacy databases
- Implement new portal for reconciliation
Solution
- Conducted Stakeholder Interviews to understand the legacy systems, transaction channels, tools and assets
- Depicted all As-Is request for service processes in IBM Blueworks live
- Segregated processes for IBM and Non-IBM orders to create two priority queues for different batch processing
- Segregated queues for standardized services and complex requests to route it through 2 different priority channels for IBM fulfillment centers.
- Carried out a detailed study on the data systems from legacy applications to do an impact analysis of sunsetting the systems
- Spearheaded the integration of Catalog feed into Microsoft Dynamics, eOrdering, Purchase Order sync through IBM B2B gateways and PO Response back to Dynamics
- Liaised between different teams to ensure the tax and legal compliances
Business Value
Process engineered the e-ordering ability for Danske to create Orders faster and cut down time on department level approvals by implementing e-Procurement online with all workflows. The impact was nearly 65% faster incoming orders to IBM.