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Freshworks Customer Service

Experience a powerful service and support solution designed for today's needs and ready to scale for tomorrow. Whether it's fast resolutions through conversations, tickets, or a combination of both, our customer service software is built to give your customers the freedom of choice.

Freshwork
Freshworks Customer Experience Software Solutions


The ability to be there for your customer & meet their preferences throughout!

As the key decision-maker of your business enterprise, the questions you should be asking yourself are: Do you have the right strategy and toolset to listen, engage, and support your customers throughout their interactions with your brand? Or more importantly,… Are you equipped to delight the modern-day customer, who is digitally empowered to expect a seamless and real-time experience across all digital touchpoints and interactions?



Bid goodbye to Customer Relations Management, say hi to Customer Experience Management (CEM)!

Business organizations these days are on the lookout for a unified, smart, and intuitive solution to enable Customer Experience Management on multiple digital channels. Freshworks’ unique SaaS suite of products enables your brand to offer a memorable customer experience. These ready-to-go and easy-to-use solutions can help you streamline marketing, sales, HR, and IT support processes.



How Does Your Business Benefit ?

A collaboration with us endows our customers with the following benefits:


  • Delightful Customer Experiences at Scale

Our solution enables you to provide delightful customer experiences, whether it's through smart self-service or personalized agent interactions.


  • Efficient Issue Resolutions

Powerful ticketing, workflow automation, and AI-assisted tools ensure that customer issues are resolved quickly and efficiently.


  • Omnichannel Presence

Be present on the channels your customers prefer, from traditional emails to modern messaging apps, offering a seamless omnichannel experience.


  • Get an AI-based, 360-degree view of the customer and employees:

Harness the power of dedicated resources to engage with and listen to your customer



  • Integrate with your e-store in a few simple steps and deliver a seamless experience to your e-store visitors
  • Build and manage an omnichannel solution including chats, phone, email & social media presence to engage and offer support to your customers wherever they are.
  • Offer quicker & data-driven solutions to your customer’s grievances
  • Get seamless and customized support for integrations with other apps
  • Access customer behavior data over different channels for contextual and personalized engagement
  • Measure, monitor and enhance your support team’s productivity with unified and smart collaboration tools and insights
  • Use advanced automation workflows for reduced complexity and lesser task overheads

Features

1. Multiple Channels, Seamless Experience: Messaging, bots, social, email, voice, and more.

Whether it’s self-service or agent-assisted, your customers will easily get the answers they need.


2. Agent Empowerment for Lifelong Customers: Fully-loaded agent workspace with 360° profiles for every customer. All conversations in one place, AI-powered agent assist tools, and more.


3. Tailored Solutions, Easy Implementation: Fast and easy-to-implement, easy-to-configure solution.

Connect seamlessly with the tools you use today through our Marketplace apps.


4. All-in-One Service with AI Boost: Resolve customer issues quickly and easily in one seamless omnichannel solution.Enjoy self-service, conversations, tickets – all in one place.


5. Conversational Support on Any Channel: Be there for your customers on the channels of their choice.

From smart self-service bots to messaging apps like WhatsApp, or traditional email and voice.


6. Powerful Ticketing and Workflow Automation: Collaborate on complex issues as a team.



Deliver faster resolutions with smart assist tools and automate tasks and workflows with simple drag-and-drop.


Why Gravity ?

  • Industry Recognized Partner

Gravity is recognized as an Authorized Reseller Partner under Freshworks’ Partner Program.


  • 10+ years of Industry experience

Gravity has been at the forefront of delivering cutting-edge digital solutions to global customers across a range of industries.


  • A team of Digital Experts

We have a diverse team of digital consultants, ecommerce developers, UI/UX designers & support engineers who work closely with customers to enable faster and smarter issue resolution.