From sales to customer service, Salesforce CRM drives efficiency and growth. Enhance your customer interactions, manage relationships, and connect with clients through innovative cloud technologies designed for seamless, efficient, and personalized customer relationship management experiences.
Gone are the days when CRM was a mere database. Today, it is an intelligent, proactive, AI-powered platform that equips employees with the information needed for optimal decision-making. Salesforce Customer 360 stands out as the world’s #1 CRM, boasting a comprehensive suite of market-leading applications that transcend traditional CRM capabilities.
Key Advantages of Salesforce Customer 360
Complete CRM Portfolio
- Best-in-class apps for marketing, sales, commerce, and service.
- Comprehensive support for every customer touchpoint.
Integration and Action in Real Time
- Integration capabilities with data from any source.
- Real-time analysis and action facilitated by MuleSoft integration platform and Tableau business intelligence platform.
Artificial Intelligence (AI) Integration
- Einstein, Salesforce’s built-in AI, automates repeatable business functions.
- Utilizes data and workflows in Slack for enhanced efficiency.
Collaborative Engagement
- Slack integration as the engagement layer for communication and collaboration.
- Enables streamlined communication, collaboration, and action.
Scalable and Secure
- Hosted on the fully cloud-based Salesforce Platform.
- Hyperforce architecture ensures security, reliability, scale, and innovation.
Adaptive and Flexible
- Suits companies of any size and industry.
- Supported by an ecosystem of 8,700+ partner apps and services.
Customer-Obsessed Approach
- Countless success stories.
- Expert services, on-demand training, and a community of over 11 million Trailblazers.
Why Choose Oracle ERP with Gravity
Proven Expertise
With a track record spanning over 15 years and having served more than 1300 Oracle customers globally, Gravity stands as a reliable and trusted Oracle Implementation Partner. Our team of Oracle certified experts is dedicated to guiding organizations across diverse industries, including retail, healthcare, public sector, manufacturing, and more.
Comprehensive Solutions
Gravity’s Oracle ERP Cloud Portfolio covers a spectrum of Oracle Cloud Applications, including ERP, SCM, HCM, EPM, CX, Technology, and Cloud Applications. We offer end-to-end implementation services tailored to meet your unique business requirements.
Innovation in Mobility Solutions
In the age of technological disruption, Gravity introduces “Warehouse 360,” a cutting-edge mobility solution designed to future-proof your Supply Chain Management. This solution, optimized for Oracle Cloud SCM, enhances visibility, improves inventory accuracy, and boosts productivity. Warehouse 360 addresses real-time challenges, providing offline support capabilities crucial for industries like Health Care and Oil and Gas.
Strategic Approach
Gravity’s approach to Oracle Cloud implementation is rooted in strategic alignment, gap analysis, prioritization, and evaluation. This proven methodology ensures successful implementations, allowing businesses to overcome challenges and stay ahead in evolving market conditions.
Migration Acceleration
Leverage our Mastek Glide 4.0 framework for swift, reliable, and risk-less migration to the Oracle Cloud platform. Benefit from scalability, data security, and streamlined business operations as you transition seamlessly.
Continuous Innovation
As your Oracle Implementation Partner, Gravity is committed to supporting your organization’s continuous innovation journey. Our managed services ensure that you harness the full potential of your Oracle Cloud investments, create engaging customer experiences, and shorten time-to-market.
Diversified Industry Focus
Regardless of your industry – whether retail, real estate, healthcare, telecom, education, BFSI, or logistics – Gravity has a rich portfolio of successful Oracle Fusion and Oracle EBS implementations across various Oracle Cloud modules, such as OCI, ERP, TMS, HCM, and CX.
At Gravity, we pride ourselves on being 100% Salesforce-focused, ensuring that our nimble, onshore-only teams deliver results with unparalleled speed. From discovery to go-live, our teams prioritize your organization’s goals, swiftly becoming your trusted advisor. Our commitment is to provide tangible value, making customer success our ultimate priority.
Unique Domestic Service Model
Software as a Service (SaaS)
Recognizing the transformative impact of the Software as a Service (SaaS) revolution, Gravity is designed to meet the changing dynamics of business operations and client expectations. Our service model is distinctively 100% domestic and 100% onshore.
Onshore Team
Our team comprises certified consultants residing in major metro areas across the US, fostering closer collaboration, faster delivery, and superior solutions.
Full Lifecycle Services
Strategy & Design
Our team immerses itself in your business, crafting new business processes, operating models, and technology platforms. The goal is to bring about a transformation in business results and enhance the overall customer experience.
Solution Development
Gravity’s technical experts rapidly design, construct, and test your new solution. This includes seamless integration with other systems and the efficient migration of data from legacy systems.
User Training
Recognizing that change management is critical, our consultants closely collaborate with your team to provide on-site and virtual training. The aim is to educate and empower your user base for a smooth transition.
Continuous Support
Our commitment doesn’t end with implementation. We provide flexible, ongoing support services to help you maintain and optimize your new solution. As technology evolves, we ensure you leverage new innovations seamlessly.