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Privacy Policy Statement

Gravity Engineering Services ("Gravity", "we", "our", or "us") is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us. By accessing our platforms or engaging with our services, you consent to the practices described in this Policy.


Scope

This Privacy Policy applies to all personal data collected by Gravity Engineering Services in our capacity as a data controller. It covers data processed via our websites, mobile applications, customer interactions, and other digital or physical channels ("Services").

When acting as a data processor on behalf of our clients, we follow their instructions as outlined in our contractual agreements and the respective client's privacy policy will govern such processing.


1. Information We Collect

Personal Data You Provide


We may collect data such as:

  • Full name, email address, phone number
  • Company details
  • Job title or role
  • Communication preferences
  • Account credentials (if applicable)
  • Any content you submit on forums, chat tools, or feedback channels

We collect personal data when you:

  • Contact us for inquiries
  • Use our website or services
  • Register for events, webinars, or newsletters
  • Participate in surveys or promotions
  • Apply for a job or contractor opportunity
  • Request technical support

Information Collected Automatically


We may automatically collect:

  • IP address, browser type, device ID
  • Operating system and language
  • Page visits, click behavior, referral URLs
  • Usage and error logs

2. Cookies & Tracking Technologies

We use cookies, pixels, and other similar technologies to:

  • Operate and secure our services
  • Analyze performance and usage
  • Personalize user experiences
  • Serve relevant advertisements

You may disable cookies through your browser, but doing so may affect site functionality.

We also use third-party tools like Google Analytics. You can opt out via their browser add-on: Google Opt-Out.


3. Legal Basis for Processing (For EU/UK/EEA Users)

We rely on the following legal bases to process your data:

  • Your explicit consent
  • Contractual necessity
  • Our legitimate business interests (e.g., improving services)
  • Compliance with legal obligations
  • We seek additional consent when processing sensitive data categories such as health or biometric information.

4. Use of Personal Data

We use your personal data to:

  • Provide and improve our services
  • Communicate updates and offers
  • Respond to support and inquiries
  • Monitor security and detect fraud
  • Conduct internal research and analytics
  • Fulfill legal and contractual obligations

5. Sharing of Personal Data

We may share your data with:

  • Authorized service providers and contractors
  • Business partners and affiliates
  • Government or legal authorities when required
  • Acquirers in the context of mergers or acquisitions
  • We do not sell your personal data.

6. Data Security

We implement industry-standard safeguards to protect your data against unauthorized access, loss, or misuse. However, no method of transmission over the Internet is 100% secure.


7. International Transfers

Your data may be transferred and stored outside your country of residence, including jurisdictions that may not offer the same level of data protection. We rely on Standard Contractual Clauses and similar legal mechanisms to ensure adequate protection.


8. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill our service obligations
  • Comply with legal requirements
  • Resolve disputes
  • Enforce agreements
  • Where possible, data is anonymized for long-term research or analytical use.

9. Your Rights

Depending on your location, you may have rights to:

  • Access your personal data
  • Correct or update inaccurate data
  • Request data deletion
  • Restrict or object to certain processing
  • Request data portability
  • Withdraw consent (where applicable)
  • File a complaint with a relevant authority

10. Marketing Preferences

You may opt out of marketing emails by clicking “unsubscribe” at the bottom of any email or by contacting us. Transactional communications related to your account or services will still be sent.


11. Third-Party Sites and Services

Our website may link to third-party websites. We are not responsible for the privacy practices of such sites. We recommend reviewing their privacy policies before providing any personal data.


12. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children. If you believe we’ve collected such data, please contact us and we will promptly delete it.


13. Changes to This Privacy Policy

We may update this policy periodically. We encourage you to review it frequently. Continued use of our services constitutes your agreement to the latest version.


14. Contact Us

If you have questions or concerns about this Privacy Policy, or if you would like to exercise your data rights, please contact us at:


Gravity Engineering Services

  • Office : Gravity Engineering Services Pvt. Ltd. Office No. 244, Progressive Point Second Floor, New Dhamtari Road Raipur, Chhattisgarh - 492001 INDIA