Instant Customer Support

Text.com enables you to connect with your customers instantly, providing real-time support that meets their needs at the moment they need it. Whether answering questions, resolving issues, or guiding customers through a purchase, live chat ensures your customers never have to wait.

Personalized Customer Interactions

Text.com allows you to personalize every interaction with your customers. By accessing customer information and chat history, your support team can offer tailored assistance that resonates with each individual, making customers feel valued and understood.

Multi-Channel Integration

Meet your customers where they are by integrating Text.com with multiple communication channels. Whether they prefer to chat on your website, through social media, or via messaging apps, Text.com provides a seamless experience that keeps all conversations in one place.

Automated Chatbots for 24/7 Support

Provide round-the-clock support with Text.com’s AI-powered chatbots. Automate responses to common questions, guide customers through simple tasks, and ensure that your customers receive timely assistance even outside of business hours. Chatbots help you maintain high levels of service while reducing the workload on your support team.

Powerful Analytics and Reporting

Gain insights into your customer interactions with Text.com’s comprehensive analytics and reporting tools. Track chat volumes, response times, customer satisfaction, and more to measure the effectiveness of your support and identify areas for improvement. Use these insights to optimize your service and enhance customer experiences.

Seamless Integration with CRM and Support Systems:

Text.com integrates effortlessly with your existing CRM and support systems, ensuring that your customer data is always up to date and easily accessible. Sync chat histories, customer profiles, and support tickets across platforms for a unified view of every customer interaction.

Customizable Chat Widgets

Match your brand’s look and feel with Text.com’s customizable chat widgets. Choose colors, fonts, and styles that reflect your brand identity, and create a seamless user experience that enhances your website’s design.

Live Chat

Store and organize all your customer information in one place for easy access and better management.

Chatbots

Automate your email campaigns, follow-ups, and other marketing tasks to save time and stay engaged with your audience.

Multi-Channel Support

Track deals through every stage of the sales process with a visual, customizable pipeline.

Personalized Interactions

Create, send, and automate email campaigns that drive results.

Appointment Scheduling

Let customers book appointments online, sync with your calendar, and automate reminders.

Analytics and Reporting

Send invoices, accept payments, and manage your finances within the platform.

CRM Integration

Sync customer data and chat histories with your CRM and support systems.

Customizable Chat Widgets

Design chat widgets that align with your brand’s identity.