As the key decision-maker of your business enterprise, the questions you should be asking yourself are: Do you have the right strategy and toolset to listen, engage, and support your customers throughout their interactions with your brand? Or more importantly,… Are you equipped to delight the modern-day customer, who is digitally empowered to expect a seamless and real-time experience across all digital touchpoints and interactions?
Business organizations these days are on the lookout for a unified, smart, and intuitive solution to enable Customer Experience Management on multiple digital channels. Freshworks’ unique SaaS suite of products enables your brand to offer a memorable customer experience. These ready-to-go and easy-to-use solutions can help you streamline marketing, sales, HR, and IT support processes.
A collaboration with us endows our customers with the following benefits:
- Delightful Customer Experiences at Scale
Our solution enables you to provide delightful customer experiences, whether it's through smart self-service or personalized agent interactions.
- Efficient Issue Resolutions
Powerful ticketing, workflow automation, and AI-assisted tools ensure that customer issues are resolved quickly and efficiently.
- Omnichannel Presence
Be present on the channels your customers prefer, from traditional emails to modern messaging apps, offering a seamless omnichannel experience.
- Get an AI-based, 360-degree view of the customer and employees:
Harness the power of dedicated resources to engage with and listen to your customer
- Integrate with your e-store in a few simple steps and deliver a seamless experience to your e-store visitors
- Build and manage an omnichannel solution including chats, phone, email & social media presence to engage and offer support to your customers wherever they are.
- Offer quicker & data-driven solutions to your customer’s grievances
- Get seamless and customized support for integrations with other apps
- Access customer behavior data over different channels for contextual and personalized engagement
- Measure, monitor and enhance your support team’s productivity with unified and smart collaboration tools and insights
- Use advanced automation workflows for reduced complexity and lesser task overheads
1. Multiple Channels, Seamless Experience: Messaging, bots, social, email, voice, and more.
Whether it’s self-service or agent-assisted, your customers will easily get the answers they need.
2. Agent Empowerment for Lifelong Customers: Fully-loaded agent workspace with 360° profiles for every customer. All conversations in one place, AI-powered agent assist tools, and more.
3. Tailored Solutions, Easy Implementation: Fast and easy-to-implement, easy-to-configure solution.
Connect seamlessly with the tools you use today through our Marketplace apps.
4. All-in-One Service with AI Boost: Resolve customer issues quickly and easily in one seamless omnichannel solution.Enjoy self-service, conversations, tickets – all in one place.
5. Conversational Support on Any Channel: Be there for your customers on the channels of their choice.
From smart self-service bots to messaging apps like WhatsApp, or traditional email and voice.
6. Powerful Ticketing and Workflow Automation: Collaborate on complex issues as a team.
- Industry Recognized Partner
Gravity is recognized as an Authorized Reseller Partner under Freshworks’ Partner Program.
- 10+ years of Industry experience
Gravity has been at the forefront of delivering cutting-edge digital solutions to global customers across a range of industries.
- A team of Digital Experts
We have a diverse team of digital consultants, ecommerce developers, UI/UX designers & support engineers who work closely with customers to enable faster and smarter issue resolution.